We at Pulastya Globals are committed to your satisfaction and want to ensure that you have a delightful shopping experience. Our return policy is designed to provide you with clear guidelines on how to initiate returns and exchanges for any products that may not meet your expectations.
We accept returns on items within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and tags.
Please contact our customer support team at Pulastya Globals to initiate the return process. Provide your order number, the name of the item you wish to return, and the reason for the return. Our customer support team will guide you through the next steps and provide you with a return authorization number (RMA). This number helps us track and process your return efficiently.
The customer is responsible for the return shipping costs. We recommend using a track able shipping method to ensure that your return reaches us safely. If the return is due to an error on our part (such as receiving a damaged or incorrect item), we will cover the return shipping costs.
Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
If you would like to exchange an item for a different size, color, or style, please follow the same steps as outlined in the "Initiating a Return" section. Once your return is processed, you can place a new order for the desired item.
Certain items, such as personalized or custom-made sarees, are non-returnable unless they are defective or damaged upon arrival.
If you receive a damaged or defective item, please contact us within 10 days of delivery. We will arrange for a replacement or offer a full refund, including the return shipping costs.
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and process a full refund. If the order has been shipped, you can initiate a return following our return policy.
If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team at support@pulastyaglobals.com. We are here to assist you and ensure your satisfaction. Thank you for choosing pulastyaglobals.com. We value your trust and look forward to serving you with the highest level of care and commitment.
Warm regards,
The Pulastya Globals Team
